FAQ

1. How do I order and pay for my goods

We have an order based system with four steps to purchase and receive your goods

1. You select products through the website order system, enter your details, and submit enquiry

2. We will reply to your enquiry by confirming that what you have ordered is correct and inform you the options on payment.

3. You use the preferred method of payment and your name as the reference

4. We match the payment to the order we will dispatch the items to you

2. When will my order be shipped?

Your order is shipped within 2-3 days of receipt of payment.

3. How do I care for my ONE BLACK SHEEP product?

Suede: We recommend you waterproof your footwear before use. If cleaning is required use a damp cloth to sponge off stains.

Sheepskin: Sheepskin can be brushed with a stiff brush to look like new. If cleaning is required use cool water and dish washing detergent, try not to over wet the slippers. Rinse off with cool water. Dry out of sun and brush when dry.

Woolpile: Woolpile should be treated the same as sheepskin when cleaning.

Calfskin: Keep clean by brushing regularly and sponging off any dirt with a damp cloth.

Possum: Treat possum the same as you would calfskin.

4. What are the rates for International Shipping?

Because postal rates differ for each country we can only give a guideline to the cost. Prices shown are for a package containing one pair of high sheepskin boots, slippers will cost approximately half this amount. Prices are airmail rates and arrive at key destinations in approximately 1 week although this time will increase around Christmas.

South Pacific - approximately $20 - $40

East Asia and North America - approximately $30 - $40

Please note these are approximate prices and depend upon the weight of the order.

5. Who pays the tax?

Taxes are the responsibility of the purchaser, for goods in New Zealand the price is GST inclusive.

6. How can I make a return or exchange?

Returns or exchanges are permitted provided the customer purchased the product directly through us and is within 30 days of the original invoice date.

Shoes must be free of wear and tear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to the customer, without evaluation.

All packages should be sent via International Air. ONE BLACK SHEEP is not responsible for packages lost in transit.

Please send the item(s) to:

One Black Sheep

Returns Department

1/173 Vigor Brown Street

Napier South

Napier

4113

All packages should be sent in via a registered mail company where the item is tracked, as ONE BLACK SHEEP can not be held responsible if your package is lost in transit.

7. What is the warranty on ONE BLACK SHEEP products?

While ONE BLACK SHEEP makes every endeavor to ensure that its products meet the highest standards as to quality, fitness and compliance with description, and every care is taken over selection of animal hides, no responsibility is accepted for wear and no warranty is given relating to natural product variation, variations from photograph description to physical product, and the effects of any subsequent manufacturing processes.

Because most of our items are made from natural products, there may be some irregularities and variations in colour and texture. These traits are characteristic of fine leather and skin and add to the beauty and character of our products.